Hosted telephony is basically a single cloud platform which meets the communication needs of all employees; the platform can be accessed from any location and from any device including desktops, mobile devices and tablets.
A private branch exchange (PBX) is used with a traditional telephone system in an organisation where an upfront capital cost would be required. The business would have to decide in advance how many extensions and how much functionality each employee would need for the month. However, with hosted telephony, minimal investment is needed with the infrastructure of the platform and there are a range of headsets to choose from. The platform is hosted in the cloud by Aero's carrier grade system which gives businesses flexibility to decide how many users and the capabilities per employee is required on a monthly pay-as-you-use basis.
There are many benefits to using hosted telephony in an organisation. As mentioned previously, the cost is reduced meaning more money can be used for other business operations. There is increased agility as businesses have the choice to upgrade or downgrade on a month-by-month basis. The cloud telephony system has improved capabilities including music on hold, call recording and call logging. Finally there is reduced risk as no business communications are kept on the premises.
Aero Networks are IT and Telecom specialists who have been established since 2006 and support a range of clients who need IT solutions. Clients include businesses who work in the healthcare, leisure, retail and medical industries. For more information regarding their IT solutions including hosted email, data backup and Anti-virus solutions, please visit www.aero.net.